![]() Can be either Attached Images (CID) or Inline Images (Base64). Overrides the email address to which the email is sent. The number of seconds to wait when sending an email.īlocks outgoing emails (only receives emails). (Only shown if you select SMTP for the Mail Protocol field.) Can be either SSL (secure sockets layer) or TLS (transport layer security). If you select Exchange Web Services for the Mail Protocol field, the only available option is Plain. If you select SMTP for the Mail Protocol field, the only available option is AuthLogin. ![]() NOTE: This field is not shown for the Exchange Web Services option, because the port number is part of the host address. (Only shown if you select SMTP for the Mail Protocol field.) The SMTP port number. It should be entered using one of the format examples seen below: If it is not, work with your Microsoft Office 365 administrator to configure the account properly. If you are also using Microsoft Office 365, click Test Connection to check if the account and environment is configured correctly. ![]() Your mail server supports the Microsoft Exchange web service. If you select Exchange Web Services, ensure the following: Can be either SMTP or Exchange Web Services. The protocol used by the outgoing email server. Any email configuration change takes affect in the next email poll interval.ġ.Log into the Service Manager Application.ģ.Enter information into the fields. Follow these steps to configure them after the installation. Usually you configure the email servers during installation. Configuring the Outgoing and Incoming Email Servers Use this inbox to create incidents from emails. The default configuration includes a single inbox record.
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